What happens on your first call?

After you sign-up or call to find out more, you will speak one-on-one with a Listener.

Their calls will show up as ‘No Caller ID’.

There’s no rush, no pressure - just a chance to get to know why you signed up and explain what Echo is all about.

Afterwards we help you select your first item to build (e.g., a bedside table, birdhouse or bar stool etc.).

The Listener covers essential ground rules, checks if you’re in immediate danger (in which case they’ll guide you to emergency services), and gauge how best to support you going forward.

What happens on an Echo call?

These are confidential calls for your listener to check-in with you, and/or to help you process difficult memories - especially at night.

What you discuss with your listener, will never be brought up in a group call.

The first few calls are for you and your listener to build trust and understand your needs.
Building an item together lowers the tension and enables conversation to flow more naturally.
In future calls, your listener will ask more thought-provoking questions to understand your values and behaviours.
They will begin to form a map of what you want; why your behaviours are blocking you from attaining it; and build a plan with you.
They listen to you and brainstorm any difficult memories or moments you have outside Echo.
Depending on what your goals are, your Listener can offer practice sessions.
These sessions aren’t advice on how to act in the real world. They help you prepare to communicate or have difficult conversations.